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Free Human Support

There’s a national company who is currently offering “Domain + Website + Email For Just $1 /MO” & “Free Human Support.” What did your Grandma always say? “If it sounds too good to be true…”


Forget that introductory price. (And it is an introductory price.) Companies that offer discounted rates for signing up more than make up the difference in other ways. You aren’t “working the system” by purchasing the service at the discount. You’re being taken advantage of.

You can be sure that these predatory companies will a) raise the rate the next year, b) limit whatever service is provided at the cheaper rate, c) make it difficult to cancel or change service providers at the end of the year, and d) require add-on purchases above the advertised rate, as a condition of the discount. Reviews of their customer service are historically bad.

There are also the Create Your Free Website Today! companies. Here’s a recent testimonial for what we’ll call Company X:

“…when you contact customer support (if that’s what you want to call it), they direct you to FAQ pages that are completely unhelpful. I put up with [Company X] for about 8 months. While the price is great, you get what you definitely get what you pay for – a cheap website. I realized it’s really not worth trying to go super cheap on something as important as my business’s website…”

28176049_sAt ISI, we offer standard hosting packages that include features like text changes and photo swaps. Our clients know what services and pricing they can expect. We work with clients to ensure their sites work the way they want them to.

When you’re ready to deal with some actual, ethical humans, contact ISI.

The humans are in their new office, at 115 Atwood Street, in Office 505.

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Limitations of Social Media Marketing

We recently saw this story on Social Fixer and want to share it with our readers.

If you aren’t familiar with Social Fixer, it’s a browser extension that “fixes” facebook. It changes how the site is displayed in a user’s browser. Social Fixer doesn’t do anything to harm facebook or alter the site – it only changes the way user-generated content displays.

Not long ago, Social Fixer’s page was suddenly “unpublished” by Facebook. It was totally removed. The page was not a small one- it had 34,000 “fans” and had been growing for years. They weren’t spamming people. They hadn’t violated the terms of service. There was no advance notice, or warning of any kind. No “stop doing X, Y, and Z.” No feedback on how to change.

Luckily, the business owner is able to contact his users in other ways, including through the extension itself. It’s just more difficult.

It’s important to remember that, while Facebook is a good way to stay in contact and find new potential customers, it is not a public service.  It’s a business. And with no traditional  customer service, user complaints don’t seem to be very effective. At any rate, this fellow’s appeal was ignored.

Facebook profits from the content you share across it. The more time a visitor spends at their site, the more money they make. They “mine” the data people enter, including everything from the time they spend, to their browsing patterns, to their likes and their associations with other users.

Your goal with facebook may be to find new people- and there is a world of potential on facebook- but your facebook and social media marketing strategy should be similar to your traditional marketing strategy. The number of “likes” you get rarely equals the number of sales you close. Neither does the number of subscribers to a newspaper in traditional advertising.

All advertising- whether it’s across a social marketing site, like Facebook, or in the daily news- should point your potential customer to your own site or store, where you have control over your message. Facebook is a valuable tool when used correctly, but it cannot replace a professional, secure site that you control. Your business should be the only one to benefit from your relationship with your customers.

Check out the whole Social Fixer story, and this follow up post. It’s really interesting.

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On spam.

Everybody gets spam. Here are a few tips on how to lessen & manage it:
  1. Implement a spam blocker that will help cut back the volume.
  2. Never publish email addresses directly on your web site.
  3. Use a contact form for interaction with the public so as not to reveal individual email addresses.
  4. Set up filters on email clients that will send emails containing common “swear” words and other common keywords (viagra, refinance, credit score, etc.) to the trash immediately.
Everyone is susceptible to spam – there is no 100% solution. Once an email address is out there, it’s vulnerable. A few ways to prevent an increase of spam are to:
  1. Never click links in spam or unsolicited emails, as this can signal a spammer that your address is valid. Valid addresses are traded or sold to other spammers.
  2. Report spoof emails (emails that pretend to be from PayPal, LinkedIn, etc.) to the actual organizations, who will investigate them. (Most have an address to forward spoofs- search the term “spoof” at their site to find out.)
  3. Police your inbox diligently, deleting unsolicited emails from your system, so that other users don’t accidentally access them in a search, and think they are valid.
Unfortunately, there is no filter or application that will replace responsible, diligent management of an organization’s email.
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8 Popular Social Media Services: Reasons Your Business Should Be There or Beware

Folks are always talking about getting more business online, and the next step after launching your website is getting traffic across it. You could have the best info or the best product out there, but if nobody knows about it, nobody benefits.

Of course, results in search engines are based on your site’s key words and content. And links to and from related sites are important, too. Lots of incoming links signify that your site is THE best resource or store (or whatever)- especially if those links come from bigger, high-traffic sites.

Our advice is to ALWAYS point people to your website where your PDFs, policies, contact info, contracts, forms, product info, etc. are available to the public. If all your data is in one place, it makes it easy to edit or update or add to.

But what about Social Media? Wouldn’t it be great to reach potential customers online, on facebook or twitter or any interactive site? How about adding your own event photos or video demos? Or giving your customers (clients, patrons, etc.) a forum to meet and discuss your services?

If your website is your virtual storefront, social media is the virtual sidewalk outside where you can meet new people, and develop customer relations. Social Media can introduce and invite people to your site. Good relationships always brings more traffic to your store- virtual or otherwise.

Here’s a quick breakdown of eight popular social media sites, how they work, and how they might work for you.

was one of the earlier social sites (well, friendster was earlier), and is arguably past its prime for most uses. During the height of its popularity, folks were starting to get concerned about  predators and the safety of its younger members. It was a pretty ugly place on the web for a while, then became sort of a joke when so many people left. But it’s finding a new niche in the music world- it is used by bands these days, as an online music service. Fans make custom playlists without having to buy the songs, and listen any time, online. They have the option to purchase songs for download.
Lots of people use their old accounts to listen to music online. Bands can post music and reach fans, while bypassing conventional methods.
There’s little real interaction on Myspace, from member to member.

is giantic, now. It was started for use at one college, then spread to other schools, then opened to the public. It’s had a better reputation for online safety than Myspace, but a terrible reputation for dis-respecting users’ privacy settings. Underage users, false accounts, gratuitous nudity, etc. are prohibited and there are ways to report offensive content.
Tons of people use Facebook (900 million active users). Folks talk to each other and play games and post personal info including photos and video. Many independent sites, like newspapers, require Facebook accounts to comment or sign in.
Pros: Having a business presence on Facebook can make your company more accessible to the public. You can easily post a message that your fans can see instantly. Sales and promotions reach the people most likely to take advantage of them.
Cons: When you advertise on Facebook or promote your Facebook page, you’re also promoting Facebook’s service. They make money off of you making money. They benefit from your work. Facebook mines and sells data from users, their content and traffic.

Google Plus
is a relatively new social network. It has a good clean look and some cool features- but there’s no one on it. Maybe we should say “there’s no one on it, yet.” Maybe it won’t really ever take off. Right now, all we can say is that it has a good infrastructure.
Pros: The very best feature of Google Plus is the Hangout, a video chat function that will accommodate several users in one chat. And while there are very few users currently, many people already have Google accounts, for youtube or gmail. Users can simply set up the Google Plus feature to participate in the Hangout.
Cons: It’s difficult to encourage users to participate in something that, well, seems lame. Right now, Google Plus does, because there are so few users. But like anything else, get some passionate folks involved and it will grow.

is a business-centered site. It’s essentially allows access to your acquaintances’ resumes. You can see what projects they have been involved in, what their work experience has been, what they’re planning to do in the future.
Pros: LinkedIn shares news and job opportunities in your field, allows you to post job openings, and is generally concerned with employment and staffing issues.
Cons: Not a whole lot changes there. LinkedIn might help some people looking for work, but it probably isn’t even their best resource. Also, when you’re out of work, your friends and acquaintances likely already know. There isn’t much of a mechanism in place to learn about people you don’t already know in a professional capacity.

is a super popular site. It’s simple – users post (very) short messages about anything. Users follow each other, “re-tweet” comments, message and reply to each other, instantly comment on something a brand or celebrity has done. Pure communication, it’s like community texting.
Pros: Most of the communication is public and instantaneous. Everyone sees situations unfold, forms their own opinions, and expresses them.
Cons: Most of the communication is public and instantaneous. Everyone sees situations unfold, forms their own opinions, and expresses them.

allows users to graphically bookmark images, projects, inspirations, ideas, jokes, and fashions. Posts and images are “repinned” and commented on and shared from person to person. Think of a bulletin board filled with items gleaned from the internet.
Pros: Art or work you produce can be shared and passed and promoted easily.
Cons: In recent months, Pinterest has been in the news because of copyright issues surrounding the way their site works. Items that are posted or “pinned” are copied to the Pintrest server. They are, in effect, illegally copying copyrighted material. It’s mainly a technicality issue, though, because if they weren’t copying the images to their own server, they would be impacting individual sites’ bandwidth. Problems only really arise when an image is pinned or posted, with an incorrect source.

Industry Messageboards
(or forums) are powerful sites where users can comment or converse in “threads” or chains of messages about specific topics. Messageboards are useful when troubleshooting a difficult issue.
Pros: It can be a really good move to join and contribute to an industry messageboard, if you know what you’re talking about. And they’re a great place to let your customers help each other with common problems. How do I change the belt on my dryer? Maytag doesn’t tell me, but they offer a forum for dryer know-it-alls to show their stuff.
Cons: It can be a bad move if you’re looking for help, under a professional account, for something you should probably already know about. Messageboards have their place, but consider using different usernames for times when you can be the expert verses times you’re stuck and confused.

allows you to post anything on your own site, or through a service provider, like Blogger or WordPress. Blogs are a simple way to increase the content of your site, using your own words.
Pros: Comments can be used to engage readers. Automatically-updating RSS feeds allow readers to follow your site without having to remember to check it often.
Cons: With a blog, it’s important to keep it up to date. Nobody returns to a site that isn’t updated  or is obviously behind the times.

With social media, like so many other things, you get out of it what you put into it. Personal interaction with the customers is intrinsically rewarding, but it should make good business sense to go to the extra trouble.

It is important to remember, the reason these services are free is because most sell your information- demographics, habits, patterns, etc.- to advertisers. That is the extent of their business plan. As long as you remember that you’re their resource and not their customer, keep safety and privacy a priority, and don’t spend time you can’t afford to lose on these sites, you might consider using them professionally.

These are just a few of the popular social media options available. Tumblr, YouTube, Yelp, MeetUp, Reddit, StumbleUpon, Instagram, Flickr, FourSquare, and Wikis are a some others that we’ll talk about soon.

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Parade Banner Suggestions

Whether you’re marching in Sparta’s annual Christmas Parade or making a special appearance in the Independence Day parade in Independence, VA, you want your banner to be seen. And caring for it properly will allow you to re-use it for a long time.

For a good, visible parade banner, we generally suggest 3 foot x 8 or 10 foot size. (Our banners are made  with double grommets every 2 feet, so we sell them in 2-foot increments.) For parades, we’ve had good luck attaching banners to a closet rod or stairway hand-rail. They’re easily available at home improvement stores already sanded.

Get one approximately 4 feet longer than the banner so that the two carriers can walk without kicking it and use zip ties to attach the banner to the pole.

Parade Banner Idea from Imaging Specialists.
Parade Banner Idea from Imaging Specialists.

For added stability, attach a second rod to the bottom. This one should be cut the length of the banner- again so the carriers don’t kick it. Sometimes, when high winds are in the forecast, we cut curved vents into banners so wind can pass through.

Here are some Banner Care tips:

  • Secure it
    When hanging your banner, secure it well. Otherwise, the wind can catch it and whip the corners. Our banners have grommets every two feet for easy hanging.
  • Roll it
    Loosely roll your vinyl banner with the vinyl facing outward. Don’t fold it or put anything very tight, like a rubber band, around it which could permanently crease or warp it.
  • Clean it
    Do not use solvents to clean your banner. Wipe it down with a damp, soft cloth. If needed, use a mild detergent or soap and water. Wipe clean with soft cloth. Do not use harsh solvents. Make sure your banner is completely dry before storing it.
  • Store it
    Store the banner in a cool, dry place. Don’t store your banner in extremely high temperatures, such as a car trunk, attic or storage building.

Need a new banner? Contact us for pricing. If you have any problems with your banner, or any additional questions concerning care, contact us at or 336-372-3002.